Privacy Policy

Last updated: November 10, 2026

This Privacy Policy explains how Reunion Vacation Homes, Inc., doing business as Florida Vacation Homes (“we,” “us” or “our”), collects, uses and shares information through SolaraResortFlorida.com and related inquiries, reservations, webchat and text messages. SolaraResortFlorida.com is a marketing brand of Florida Vacation Homes. We manage privately owned vacation rentals and do not own or operate Solara Resort’s amenities.

Information we collect

  • Information you provide: your name, email address, phone number, travel dates, guest details, property preferences, inquiry and chat messages, and information needed to arrange or support a reservation. If you subscribe to marketing, we also keep your preferences and consent records.
  • Reservation and payment information: booking details, billing information and transaction records supplied through our rental and payment systems. Payment information is processed through the booking and payment providers used for your transaction. Please do not send card numbers or other sensitive information through webchat, SMS or ordinary email.
  • Website and device information: pages viewed, referring pages, campaign information, approximate location, device and browser information, timestamps and interactions. Our server and security tools may process IP addresses and request logs. Optional analytics and visitor tracking are controlled by your cookie choice.
  • Communications: correspondence, webchat transcripts, SMS content, delivery information, opt-in and opt-out records, and customer service history.

How we use information

We use information to answer questions, provide quotes, arrange and manage bookings, process payments, support your stay, maintain records, prevent fraud, secure and operate the website, resolve disputes and comply with legal obligations. With your permission where required, we use optional analytics to understand website performance and send marketing that reflects your choices. We do not treat acceptance of cookies or this policy as consent to promotional SMS.

Cookies and your choices

Essential cookies support site operation, security, sign-in, booking functions and remembering your privacy choices. Optional services include Google Analytics, Ahrefs Web Analytics and SendSquared visitor tracking and SMS webchat. These optional scripts are held back until you choose Accept optional cookies. Choosing Reject optional cookies leaves them disabled. You can still browse rentals and contact us by phone or email.

Use Cookie settings in this page or the site footer to change your choice. We remember acceptance or rejection for up to six months, unless you clear cookies or we need to ask again following a change. Withdrawing consent stops future optional tracking; it does not automatically erase information already collected. You can also manage cookies in your browser, although blocking essential cookies may affect site features. A supported Global Privacy Control signal prevents the optional analytics and chat integration from loading.

Examples of cookies include cookie_notice_accepted and solara_consent_v1 for your preference, WordPress authentication cookies for signed-in users, and Google Analytics cookies such as _ga and _ga_* after consent. Other services may use cookies or similar browser storage when enabled. Their lifetimes depend on the service and configuration.

Google Analytics and Ahrefs

We use Google Analytics to measure visits, page use, referral sources and interactions so we can improve the website. Google may receive information such as the page URL, device information and IP address. We configure our Google tag to load only after optional-cookie consent, with advertising storage, advertising user data and ad personalization denied. Learn more about how Google uses information from sites that use its services, or use the Google Analytics opt-out browser add-on.

Ahrefs Web Analytics provides website traffic and referral reports. Ahrefs describes this service as cookie-free; we nevertheless include its script in our optional-consent controls. See Ahrefs’ Privacy Policy.

Google Search Console

We use Google Search Console to understand how the site appears and performs in Google Search, including reports on search queries, impressions, clicks, indexing and technical issues. Search Console reports are generated from Google’s search and site-crawling systems; verifying the site for Search Console does not by itself add a visitor-tracking cookie to this website. This is separate from Google Analytics. Google’s handling of information is described in its Privacy Policy.

SendSquared webchat and SMS messages

We use SendSquared to provide SMS-enabled webchat, manage conversations and support booking and service communications. If you provide a mobile number or start a conversation, we and our communication providers process that number, your messages, relevant inquiry or reservation details, and message delivery and consent records. When you accept optional cookies, the SendSquared visitor-tracking script can also associate website activity with an inquiry or contact where the service can make that connection.

Our texting program includes customer service, inquiry and reservation messages, and promotional offers for people who authorize marketing at messaging signup. Promotional texts may be sent using automated technology. Marketing consent is not a condition of purchasing or booking. Cookie acceptance does not authorize promotional SMS. The SendSquared webchat form displays a disclosure requesting authorization for text messages with offers and other information when you submit the form. Review that disclosure before submitting. If you prefer to inquire or book without authorizing promotional texts, contact us by phone or email. A number supplied solely for booking support is not, by itself, promotional SMS authorization.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages. For assistance, reply HELP or contact us using the details below. You may receive a confirmation of your opt-out. Contact us if you need help completing an opt-out or arranging another way to receive important reservation information. Carriers are not liable for delayed or undelivered messages.

Mobile phone numbers, SMS opt-in information and consent are not shared with third parties or affiliates for their own marketing or promotional purposes. We may share them with SendSquared, messaging carriers and other service providers only as needed to operate and support our messaging program, comply with law, or protect against abuse.

Who receives information

We share information where needed with our staff, property owners or their representatives, booking and payment providers, communication and hosting providers, security services and other suppliers supporting your inquiry, reservation or our operations. Optional analytics providers receive website information when enabled. We may disclose information to meet legal obligations, respond to lawful requests, prevent fraud, enforce agreements or protect rights and safety, and in connection with a business reorganization or transfer subject to applicable protections. This policy does not authorize unrelated third parties to market to you using your SMS consent.

Embedded content, links and public submissions

Videos, maps and other third-party content may connect to the provider when you activate or load that content. Those providers may process device information, IP addresses, cookies and interactions under their own policies. External booking or payment pages and other linked sites may have additional privacy notices. If you post a public review or comment, information you submit may become public. Comments may be screened for spam; an email hash may be sent to Gravatar if that feature is used. Avoid uploading images containing private location metadata.

Retention and security

We keep information for as long as reasonably needed for the purposes described above, including reservation administration, customer service, accounting, legal obligations, security and dispute resolution. Retention depends on the type of record and applicable requirements; consent and suppression records may be retained to document and honor your preferences. We use reasonable technical and organizational safeguards, but no website, storage system or communication method can be guaranteed completely secure.

Your privacy rights and communications choices

Depending on your location and applicable law, you may have rights to request access, correction, deletion or a copy of your information; restrict or object to certain processing; withdraw consent; or appeal a decision about a privacy request. Contact us to make a request. We may need to verify your identity and may retain records required by law or necessary to protect rights. We will not unlawfully discriminate against you for exercising applicable privacy rights. You may also have the right to complain to your local data protection authority.

Use the unsubscribe link in marketing emails, reply STOP to texts, or contact us to change communication preferences. Cookie choices, email subscriptions and SMS subscriptions are separate. Opting out of marketing does not necessarily stop necessary non-marketing communications about an existing reservation, subject to your SMS opt-out and applicable law.

International visitors and children

We operate in the United States. Information may be processed in the United States or other countries where our providers operate, whose privacy laws may differ from those in your country. Where applicable, transfers must use the safeguards required by law. This website is intended for adults arranging travel, not children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

Contact and policy updates

For privacy questions, requests or complaints, contact Florida Vacation Homes at reservations@solararesortflorida.com or 407-641-2695. You may also write to Reunion Vacation Homes, Inc. dba Florida Vacation Homes, 7535 Osceola Polk Line Road, Davenport, FL 33896, United States.

We may update this policy as our services or practices change. The date above identifies the latest revision. Where required, we will provide additional notice or request fresh consent.